Terms & Conditions

1. The Service

AI Employee is a multi-channel, AI-powered customer-service platform: website chat widget, WhatsApp, Telegram, Facebook Messenger, Instagram, email, SMS and voice automation, CRM, help-desk tickets, knowledge base, workflows, and analytics. Features available to you depend on your subscription plan.

2. Accounts & acceptable use

• You must provide accurate information and keep your credentials secure; you are responsible for activity under your account.
• You must have the legal right to contact the people you message through the Service and must comply with applicable messaging and telemarketing laws (including consent requirements for WhatsApp, SMS, and voice calls).
• You may not use the Service for unlawful content, spam, harassment, malware, attempts to breach security, reselling without authorisation, or infringing others' rights.
• We may suspend or terminate accounts that violate these Terms or create risk for the platform or other customers.

3. AI-generated content

The Service uses third-party large language models to generate replies. AI output can be inaccurate or incomplete. You are responsible for reviewing how your AI assistant is configured, the knowledge you feed it, and the commitments it communicates to your end users. The Service must not be used as the sole basis for legal, medical, or financial advice.

4. Subscriptions, billing & taxes

Paid plans are billed in advance (monthly or annually) through Razorpay or Stripe. Plan activation occurs only after payment confirmation from the gateway. Prices are shown at checkout and may change with notice effective from your next billing cycle. You are responsible for applicable taxes (e.g. GST). Non-payment may lead to suspension after the dunning period. Refunds and cancellations are governed by our Refund & Cancellation Policy.

5. Your data & our IP

You retain all rights to the data you and your end users submit ("Customer Data"). You grant us a limited licence to process Customer Data solely to provide the Service, as described in our Privacy Policy. The Service, its software, and branding remain the property of JEMIXO; we grant you a non-exclusive, non-transferable right to use the Service during your subscription. You can export your data at any time using the built-in export and backup tools.

6. Third-party services

Connecting third-party services (Meta/WhatsApp, Telegram, Google, Microsoft, Twilio, Shopify, payment gateways, etc.) is subject to those providers' own terms. We are not responsible for third-party services, their availability, or their charges.

7. Availability & support

We work to keep the Service available and performant but do not guarantee uninterrupted operation. Maintenance windows, third-party outages, and force-majeure events may affect availability. Support is provided via the in-product help centre and our contact channels.

8. Disclaimer & limitation of liability

The Service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, JEMIXO's total aggregate liability arising out of or related to the Service is limited to the amount you paid us in the 3 months preceding the claim, and we are not liable for indirect, incidental, special, or consequential damages, or loss of profits, data, or goodwill.

9. Termination

You may cancel anytime from the billing settings; access continues until the end of the paid period. On account deletion, workspace data is permanently purged within 30 days. Sections that by nature survive (IP, liability limits, governing law) survive termination.

10. Governing law & disputes

These Terms are governed by the laws of India. Courts at the registered office of JEMIXO TECHNOLOGIES PRIVATE LIMITED shall have exclusive jurisdiction, subject to any mandatory consumer-law rights.

11. Changes & contact

We may update these Terms; material changes will be notified in-product or by email and apply from your next billing cycle. Questions: see Contact.